- We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which is deemed inappropriate. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
- We will make any refunds due to you as soon as possible provided the goods are returned as new in their original packaging, these items shall be refunded, exchanged or replaced if they are returned within 30 days of date of purchase of the Goods and proof of purchase is supplied.
- In the case of a returned promotional order, any free items must be returned as new, at the same time in its original packaging and the product documentation, with proof of the Promotional Code used and at your own cost and risk. The Goods must not have been used. Failure to return the item as new, or in part, whole or at all, then we reserve the right to deduct the full price of the free part from your refund.
- When returning items that were purchased online as part of a promotional offer all of the items involved must be returned. All refunds for promotional items will be refunded at the offer price paid at the time of order.
- "Special Order" means any goods that are not held in stock by us (a non-stock item) and are therefore ordered and/or manufactured specifically as per your request. Payment in full is required for such Special Orders at the time the Special Order is placed with us. Special Orders that are manufactured specifically as per your request are non-refundable except at our sole discretion. In such instance, we reserve the right to apply a restocking fee of 25% of the price of the Special Order, which shall be deducted from any refund due to you.
- We will only refund any money received from you using the same method originally used by you to pay for your purchase.